After my second Birchbox disappointment, I decided to call it quits. I e-mailed the company regarding the missing lip gloss. They responded within 48 hours an promised to send a replacement my way once they received them. Then I received this message from them a few days ago:
We wanted to reach out to you in regards to your missing/ damaged Anastasia Beverly Hills Hydra full Lip Gloss sample from your November Birchbox. Unfortunately, we won’t be receiving any more of these items to send out as a replacement. I’ve added 100 Birchbox points to your account (a $10 value in our shop, and the price of the monthly box) as a replacement for the missing replacement. So sorry for the miscommunication! Please let me know if you have any questions or if I can assist you further.
I love great customer service. However, points are only good towards purchase and I can’t use them to buy a Birchbox. I had my eye on the Oribe shampoo but it would still be $26 after the $10 off. So, that’s that.